Shipping policy
Shipping Policy
Last updated: October 2, 2026
From us to you.
We want the part between placing your order and opening it to feel simple.
This Shipping Policy explains how ÉVRENNE orders are processed, shipped and delivered.
01 — Order Processing
Once your order is placed, you'll receive an order confirmation at the email address provided during checkout.
Orders are then prepared for fulfillment.
Once your order has shipped, available tracking information will be sent to the email address associated with your order.
Processing times may vary during periods of high order volume, product launches, promotions, holidays or circumstances outside our reasonable control.
02 — Shipping
Available shipping options and any applicable shipping charges are displayed at checkout before your order is completed.
Shipping availability may depend on your delivery location, product availability and the shipping services available for your order.
We may use third-party fulfillment providers and shipping carriers to prepare and deliver orders.
03 — When to Expect Your Order
Good things are worth a little anticipation.
Please allow 7–10 business days for delivery. Many ÉVRENNE orders arrive sooner, but we prefer to give you a realistic window rather than make promises we can't always control.
As soon as THE LIGHT MASK is on its way, we'll send available tracking information to the email associated with your order.
Occasionally, carrier delays, holidays, weather or other circumstances outside our control may add a little extra time to the journey.
If your order hasn't arrived within the expected window, reach us at care@evrennebeauty.com and we'll look into it.
04 — Tracking Your Order
When tracking is available, you'll receive tracking information after your order ships.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
If your tracking information hasn't updated for an extended period or you believe there may be an issue with your shipment, contact us at:
Please include your order number so we can look into it.
05 — Shipping Information
Please review your shipping information carefully before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing your order, email care@evrennebeauty.com as soon as possible.
We'll make a reasonable effort to update your information before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.
06 — Multiple Packages
In some cases, items within the same order may be fulfilled or delivered separately.
If this happens, you may receive more than one shipment or tracking number. You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.
07 — Delayed Shipments
Sometimes a package takes longer than expected.
If your shipment appears significantly delayed, contact care@evrennebeauty.com with your order number.
We'll review the available tracking and fulfillment information and help determine the appropriate next step.
Carrier delays themselves are outside ÉVRENNE's direct control, but we'll help where reasonably possible.
08 — Lost or Missing Packages
If tracking indicates that your package may have been lost in transit, contact us at care@evrennebeauty.com.
We'll review the shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.
If a shipment is confirmed lost before successful delivery, we'll work with you toward an appropriate resolution, which may include replacement or refund depending on the circumstances.
09 — Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, first check around the delivery location and with other members of your household, building management or neighbors who may have accepted it.
Carriers occasionally mark shipments delivered shortly before final delivery.
If you still cannot locate the package, contact care@evrennebeauty.com and we'll help review the available information.
A carrier's “delivered” status does not automatically determine the outcome of every claim; each situation may be reviewed based on the available information and applicable consumer law.
10 — Damaged or Incorrect Orders
If THE LIGHT MASK arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at:
Include your order number and photographs of the product and packaging where helpful.
We'll review the issue and, when verified, arrange an appropriate replacement or refund in accordance with our Returns & Refunds Policy.
11 — International Orders
Shipping availability for international destinations, if offered, will be shown at checkout.
International orders may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where applicable, responsibility for those charges will be disclosed or determined according to the checkout terms and applicable law.
International delivery times may also be affected by customs processing.
12 — Returns
Shipping related to returns is governed by our Returns & Refunds Policy.
Please contact us before sending a return so we can provide the appropriate instructions.
13 — Questions
Need help with an order?
Include your order number whenever possible so we can help you faster.
ÉVRENNE
Beauty in a new light.