A little clarity, before anything else. Everything you need to know about returns, cancellations and refunds—without the fine-print maze.
If something isn't right, we're here to help.
You may request a return within 30 days of delivery. To be eligible for a change-of-mind return, THE LIGHT MASK must be unopened, unused, and in its original condition and packaging.
Because THE LIGHT MASK is worn directly on the face, we aren't able to accept opened or used products for change-of-mind returns.
To begin a return, email care@evrennebeauty.com with your order number and the email address used to place your order. We'll take it from there.
Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
If THE LIGHT MASK arrives damaged, defective, or different from what you ordered, let us know as soon as possible at care@evrennebeauty.com.
Include your order number and, where helpful, a few photos showing the issue. Once we've reviewed everything, we'll arrange an appropriate replacement or refund for verified issues.
For standard change-of-mind returns, return shipping is the customer's responsibility.
If we've verified that an item arrived damaged, defective, or incorrect, ÉVRENNE will provide the appropriate return instructions and cover reasonable shipping costs associated with the resolution.
Original shipping charges, if any, are non-refundable unless the return resulted from an error on our part.
Purchases made through GROUP GLOW or another promotional offer are refunded according to the amount actually paid and the discount applied to the order.
Complimentary items do not carry a separate refundable value. If part of a promotional order is returned and the remaining items no longer qualify for the original offer, the refund may be adjusted accordingly.
If you need to cancel an order, email care@evrennebeauty.com as soon as you can.
If fulfillment hasn't begun, we'll make every reasonable effort to cancel it for you. Once an order has entered fulfillment or shipped, we can't guarantee that we'll be able to stop it.
Once an approved return reaches us, we'll inspect it and let you know when your refund has been approved.
Approved refunds are returned to the original payment method. Your bank or card issuer may need additional time to post the funds to your account.
If more than 10 business days have passed since we confirmed your refund was issued, reach us at care@evrennebeauty.com.
Questions about your order, return or refund? Reach out. A little clarity should always be easy to find.
CARE@EVRENNEBEAUTY.COM →